FAQs

Frequently Asked Questions (FAQs)

Welcome to the PurivaLabs FAQ section — here you’ll find answers to the most common questions about our research peptides, ordering process, and company policies.

1. What are research peptides?

Research peptides are short chains of amino acids used in scientific and laboratory studies to explore biological functions, mechanisms, and potential therapeutic targets.

⚠️ All peptides sold by PurivaLabs are for research use only and not for human consumption.

2. Are your peptides pharmaceutical grade or food grade?

Our peptides are research-grade, synthesized under stringent laboratory conditions.
Each batch undergoes purity, identity, and stability testing to ensure consistency and reliability for experimental use.
They are not approved for medical, veterinary, or dietary applications.

3. Do you provide Certificates of Analysis (CoA)?

Yes. Every peptide from PurivaLabs includes a Certificate of Analysis detailing:

  • Purity percentage

  • Analytical method used (HPLC, Mass Spectrometry, etc.)

  • Batch number and synthesis date

  • Storage and handling instructions

4. How should peptides be stored?

For maximum stability:

  • Store lyophilized (powder) peptides at -20°C or below.

  • Once reconstituted, keep them refrigerated at 2–8°C.

  • Avoid repeated freeze-thaw cycles.
    Each product page includes specific storage and handling guidance.

5. Are your products safe for human or animal use?

No.
All PurivaLabs products are strictly for laboratory research use only and not intended for human or veterinary administration.
Use outside of approved research environments violates our terms and may be illegal.

6. Do you ship internationally?

Yes, PurivaLabs ships to most countries worldwide.
We use temperature-controlled, secure packaging to maintain product integrity during transit.
Please check local import regulations before ordering, as customers are responsible for ensuring compliance.

7. How long does shipping take?

  • Domestic orders: Typically delivered within 2–4 business days.

  • International orders: Usually 5–10 business days, depending on customs clearance and location.
    All shipments include tracking details once dispatched.

8. What payment methods do you accept?

We accept major payment methods including:

  • Credit/debit cards

  • Bank transfers

  • Secure online payment gateways
    All transactions are encrypted and processed through secure payment systems.

9. Can I request custom peptide synthesis?

Absolutely. PurivaLabs specializes in custom peptide design and synthesis to meet specific research needs.
You can specify:

  • Amino acid sequence

  • Modifications (acetylation, amidation, labeling, etc.)

  • Desired purity and quantity
    Contact our technical team to request a custom quotation.

10. What should I do if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect, contact us within 7 business days with your order number and photos of the package/product.
We will promptly review and arrange a replacement or refund as appropriate.

11. Can I return products?

Due to the sensitive nature of research peptides, we cannot accept returns once the packaging has been opened.
If unopened, contact our support team within 14 days of delivery to discuss return eligibility.

12. How can I contact PurivaLabs?

You can reach our support and scientific team at:
📧 support@purivalabs.com
📞 +1 (XXX) XXX-XXXX
or through our Contact Form on the website.
We aim to reply within 24–48 hours during business days.